Supporting IT Networks in the 21st Century Healthcare Industry


Last month we tackled how important managing and monitoring is for the health of your IT networks and infrastructure. But what happens if you don’t have the people, means or resources available to truly support that network? Let’s break down this scenario below.

It’s a well-known fact that IT departments across the country are having to take on more responsibility as the Internet of Things keeps growing and growing. In the healthcare industry, the explosion of health IT and medical technology has created the biggest need for trained IT professionals than ever before. With the success of 21st century healthcare organizations increasingly being reliant and directly dependent upon the health of IT and electronic health record (EHR) networks, many of which are directly tied to reimbursement monies, it’s no wonder IT departments are being put under more pressure, stress and anxiety every day.

This pressure and need for IT professionals would in most cases be a positive problem to have, as a need for more professionals creates more jobs; however, upon closer inspection this need has serious implications depending on where you live. In urban areas, IT technicians and professionals who dedicate their time to managing, monitoring and supporting complex wide-area network (WAN) and local area network (LAN) IT infrastructures are easy to find; however, in rural areas the situation can be quite different when people and resources can be scarce. Just like health professionals, IT technicians are woefully in short supply in rural areas across the country with minimal support underneath them. Critical shortages of health IT skillsets are creating health and economic disparities especially in rural America where residents are poorer, sicker and more likely to be uninsured and threaten sustainable health care across the country.

In fact, the lagging IT skillset coupled with a dramatic increase in reliance on new technology threatens to exacerbate disparities between rural and urban America. The Health Information and Management Systems Society (HIMSS) concluded that demand for qualified health IT workers is at its highest point ever with no solution in sight. In a recent survey, they found that 67% of healthcare CIOs and HR Executives are experiencing staffing shortages while 59% say staffing challenges will negatively impact their chance to receive Meaningful Use incentives, which requires advanced IT skillsets to manage and upgrade electronic health record (EHR) networks, tool and applications.

The obvious conclusion is that most health IT departments simply don’t have enough hours in the day to run all aspects of the healthcare organization’s IT needs while at the same time proactively monitoring and troubleshooting the systems.

With all of this in mind, TeleQuality challenges you to answer the following questions about your organization’s IT:

  • Are there areas of your network you’d like to be able to focus on, but for whatever reason, you can’t?
  • Most IT professionals say security is a top priority, but only half believe their company’s data is adequately protected- what if you could have peace of mind that you’re more secure than you think by having access to additional reporting mechanisms?

If you want to focus on other areas while having peace of mind, explore TeleQuality’s Computer Network Solutions (CNS) product line. TQCI’s CNS services operates under the main theme that prevention is key for protecting your network. By performing regular risk and threat assessments and employing continuous threat monitoring by real world experts, you will be deploying the most effective way to avoid a public breach. Having additional support allows your team to focus on primary job duties. Our Computer Network Solutions are customizable acting as an extension of the IT department to support IT staff, not replace them. Have peace of mind knowing that you have access to a dedicated support team when you need it most while providing you with specialized monitoring and risk assessment reports. Support also shouldn’t have to be rigid, it can be elastic with the CNS line where we can bring in more resources when and where necessary, then pull back and only keep what is necessary, allowing available IT resources to expand and contract based on your organization’s individual needs.

Interested in learning more? Contact us today or email us at