TQ began with a bold vision to bring affordable, high-speed broadband networks to the most remote, rural, and underserved healthcare providers across the nation.
Recognizing larger carriers weren’t delivering to these “hard to reach” areas, TQ set out to be a new type of service provider – one dedicated to supplying high quality solutions, providing superior customer support, and daring to close the broadband gap where others couldn’t.
Today, that vision has greatly expanded, and TQ now delivers comprehensive connectivity, communication, and security solutions to 1,000+ healthcare locations nationwide.
In 2018, we joined forces with ENA, a leading provider of transformative technology solutions to education and library communities, to help bring critical connectivity and communication services to America’s community anchor institutions.
The TeleQuality Difference
TQ provides a robust portfolio of high-quality connectivity, communication, and security solutions specifically designed to enhance and transform today’s 21st century healthcare organizations. Combining our strength of expertise, resources, partners, and best-of-breed technologies, our unique approach begins and ends with a commitment to customer care that you’ll find nowhere else
in our industry.
TQ’s Suite of Enhanced Technology Solutions
Complete End-to-End Managed Services
At TQ, we are not just your service provider – we consider ourselves your service partner. We love what we do and pride ourselves on building lasting and impactful relationships with our customers. United by a common goal to provide exceptional customer service 100% of the time, we are committed to improving our healthcare customer’s care delivery through transformative solutions and support.
Superior Customer Support Every Step of the Way
When you choose us, you receive more than an excellent service or solution – you get an entire skilled and knowledgeable customer support team that is with you every step of the way. Whether your IT department has 2 team members or 50, TQ will provide the customer support you need to be successful at all stages – before, during, and after service deployment.
Regional Account Managers
Every TQ customer is assigned a dedicated, knowledgeable, and experienced regional account manager (RAM) who builds a trusted relationship with you and your team by working to maintain an understanding of your specific goals and needs. Our RAMs are committed to ensuring your overall quality experience, service excellence, and complete satisfaction throughout your customer journey. To get in contact with the RAM in your region, please view our list of RAM contacts.
TQ’s dedicated project managers oversee the seamless installation of all TQ services. Our project management office (PMO) brings the skills, resources, and intellectual capital to ensure project success. Our project managers level of attention to detail and meticulous follow-up is second to none, assuring on-time delivery and a smooth site-level transition.
Our solutions are created and supported by our vast pool of experienced, certified, and extremely diligent engineers who understand the unique infrastructure requirements present in today’s healthcare ecosystem and can assist any healthcare organization with their most difficult technology needs and challenges.
Our finance team’s customer-centric approach and simplified billing minimizes the hassle of reviewing invoices and resolving questions. Our internal team of funding specialists stay on the cutting edge of federal funding and policy changes.
Our Customer Technical Assistance Center (CTAC) and dedicated customer support engineers (CSEs) are available 24x7x365 for immediate customer assistance on all TQ service issues. Your call will always be answered by a live professional in our US-based office who has experience working with healthcare organizations. Our CTAC prides itself on delivering comprehensive, quick, and top-notch issue resolution for every customer call.
What Our Customers Say About Us
“TeleQuality’s support is second to none. They are very responsive to any requests and I often feel as if we are their only customer.”
- Joe Connell, IT Manager
North Country HealthCare, Arizona