Network Improvements to Accelerate Services Delivery, Enable Disaster Recovery

SAN ANTONIO, TX (Aug 20, 2014)— New River Valley Community Services (NRVCS) based in Blacksburg, Virginia has reached an agreement with Rural Health Telecom to upgrade remote clinic connectivity and provide disaster recovery with $3.2 million from the Universal Service Fund (USF). 

“Being the provider of choice for the communities we serve means that New River Valley Community Services must continually seek innovative ways to maximize our available resources, while providing the highest level of quality services to our consumers,” said NRVCS Community Relations Specialist Mike Wade. “Our partnership with Rural Health Telecom will address many of the connectivity issues we’ve experienced at our remote sites, enabling our staff to do their jobs more efficiently and ultimately giving them more time to spend caring for the individuals who turn to us for help.” 

Rural Health Telecom worked with NRVCS’ Information Systems Technology Manager James Heath and Network and Telephone Administrator Dustin Johnson to secure funding for the project that runs from July 2013 through June 2018.  

Rural Health Telecom CEO Tim Koxlien said the investment will ultimately benefit patients.  “This upgrade will dramatically enhance New River Valley Community Services’ capabilities to expand patient service access, reduce costs and improve care quality,” he said.  

“A disaster recovery solution ensures lifesaving patient care is never compromised by a loss of connectivity,” Koxlien said.  “Efficiencies enabled by this improvement, along with our assistance in procuring government funding, provide New River Valley Community Services with an enhanced return on its funding dollar.  Our telecommunications professionals free up New River Valley Community Services’ staff to do what they do best – take care of patients.”  

Koxlien said that New River Valley Community Services’ challenges are common in rural America.  “Rural health care providers struggle to afford bandwidth speed necessary to reap the benefits of emerging technologies that improve quality and access to care,” he said.  “Another concern is ensuring data continuity and connectivity when disaster strikes.  These challenges are intensified by a deficit of healthcare workers and the IT support personnel required to maintain the technology.” 

Eligible rural health care providers can receive government funding from the USF under the Rural Healthcare Program.  Funding subsidizes the difference between urban connectivity costs and rural costs, which are often higher due to the remoteness of clinic locations.   

About New River Valley Community Services (NRVCS) 

Established in 1969, New River Valley Community Services (NRVCS) is a public provider of behavioral health services to residents of the New River Valley. The agency serves children, adults and families by providing community-based programs for mental health, intellectual disabilities, substance use disorders, and related prevention services. New River Valley Community Services is part of Virginia’s state-wide system of Community Services Boards.   

About Rural Health Telecom (RHT) 

Rural Health Telecom, a division of TeleQuality Communications, Inc., is based in San Antonio, Texas.  Its rural health care provider clients receive the largest amount of total funding in the continental United States.  Founded in 1999, RHT focuses exclusively on supplying quality telecommunications products and services to health care facilities in America. Rural Health Telecom has made Inc. magazine’s 500/5000 list of the fastest growing telecommunications companies three years in a row. For more information please visit www.ruralhealthtelecom.com

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