Supporting IT Networks in the 21st Century Healthcare Industry

Supporting IT Networks in the 21st Century Healthcare Industry

Last month we tackled how important managing and monitoring is for the health of your IT networks and infrastructure. But what happens if you don’t have the people, means or resources available to truly support that network? We'll break down this scenario in this post. 

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What You Need to Know About Monitoring & Managing Your Healthcare Network

What You Need to Know About Monitoring & Managing Your Healthcare Network

The healthcare industry has gone through rapid transformation in the past two decades. The introduction of computers, the Internet and digital data into the healthcare sphere has forever transformed the way healthcare organizations are managed and run. Paper records are now electronic. Data is now stored on the Cloud. Interoperability between systems is growing. Computers, tablets, mobile devices, medical devices and printers are all inter-connected on the local area network (LAN) and critical to delivering patient care. All of these devices, combined with the telecommunications technology, host all of the data that makes healthcare organizations function, run and effectively serve the needs of patients. The LAN is the heart of healthcare communications infrastructure; therefore, it is critical that it’s being proactively managed, monitored, supported and secured. In this blog post, we’ll tackle why the first two- managing and monitoring- are so vital to the health of your IT network.

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The Big Five: Chronic Care Management

The Big Five: Chronic Care Management

Chronic diseases are a national epidemic. According to the Centers for Disease Control and Prevention (CDC), chronic diseases and conditions- such as heart disease, stroke, cancer, type 2 diabetes, obesity and arthritis- are the leading causes of death and disability in the United States, and yet that are among the most common, costly and preventable of all health problems. In fact, as of 2012 half of all adults (117 million people) have one or more chronic health conditions, and 1 in 4 adults have 2 or more chronic health conditions, as do 1 in 15 children. As a healthcare provider, chronic conditions play a massive role in your organization’s daily patient care and yet it has quickly become the most expensive sector in the industry, accounting for approximately 86% of total healthcare spending.

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Choosing a Service Provider: Top 3 Factors You Need to Know About that Affect USAC Funding

Choosing a Service Provider: Top 3 Factors You Need to Know About that Affect USAC Funding

Are you a skilled nursing facility (SNF) looking to apply for Universal Service Funding for the upcoming year under the Rural Health Care (RHC) Program? SNFs are eligible to apply for the RHC Program and file forms 465 or 461, the first step in the funding process, on January 1, 2017. At TeleQuality Communications, we have over 15 years of experience in providing quality telecommunications and technology solutions to healthcare providers and assisting them through the RHC program. We have learned extensively over the years while navigating the program with our healthcare client and want to share with you a few tips we have under our belt.

While any service provider can technically provide services for your network, there are three key factors that can influence that amount of funding you receive from the Universal Service Administrative Company (USAC) who administers the USF funding:

  • Form Guidance
  • Network Design
  • Invoicing USAC
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TeleQuality Wins San Antonio Company “Fit Challenge”

All we do is win! That’s right, TeleQuality Communications competed in the 2016 Company FIT Challenge held in San Antonio and won 1st place for the small sized company division. We are so proud of all of our employees who worked and trained together to compete in the challenge and ultimately have fun while being healthy! The Fit Company Challenge promotes fitness and health in the business community by honoring and challenging those companies and leaders that lead by example, and inspiring others to follow! Check out some awesome photos below of our team "Bandwidth and Chill" rockin’ the FIT challenge! (All photos courtesy of Fit Company Challenge)

 
 

 

The Big Five: Limited Access to Healthcare

The Big Five: Limited Access to Healthcare

With the phenomenal increase and advancement in healthcare technologies over the past few decades, many would like to think technology has the power to fix many if not all of the problems facing healthcare; however, upon deeper inspection there are complicated problems impacting the activities outside the four walls of a healthcare organization. Outside those four walls are communities of patients that sometimes struggle just getting to the front door. Access to health care services in the U.S. continues to be a problem plaguing everyone from inner-city urban areas to remote rural areas. Some key challenges that we have found from research and customer feedback that contribute to this problem are:

  • Lack of patient transportation
  • No or limited health insurance
  • Language barriers
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TeleQuality Named 2016 "Market Mover" by AT&T Partner Exchange

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TeleQuality Communications is very excited and grateful to announce we were one of a handful of companies to receive an award and recognition from AT&T at their 2016 Partner Exchange Summit (APEX) in Dallas on October 12th. TeleQuality won the Market Mover award that signifies the highest mix of revenue and sales for an AT&T solutions provider. At TeleQuality, we always work to find the best combination of telecommunications products and services to best serve our customers and we are thrilled to be able to provide many of those solutions through AT&T.

The Big Five: Healthcare Workforce Deficits

The Big Five: Healthcare Workforce Deficits

Welcome back to TeleQuality’s blog series on the top five issues putting healthcare providers into financial crisis. Today we will unpack the second issue of our series: Healthcare Workforce Deficits. The healthcare system is facing a serious workforce shortage. From physicians and nurses to health IT workers, these shortages are being felt deeply across the country every day. As with most challenges in the industry, the shortage is exacerbated in rural areas. There is both a limited supply of medical professionals to cover the needs of our population, but also a limited number of skilled IT workers to manage and support the complex IT environments relied upon heavily by healthcare organizations of all sizes.

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National Cyber Security Awareness Month

National Cyber Security Awareness Month

October is here and that means time to celebrate all things fall! Including hot chocolate, pumpkin-spice everything, scarves, leaves changing colors and…cyber security? That’s right, get your high-tech thinking caps on because October is National Cyber Security Awareness Month (NCSAM)! NCSAM is an annual campaign put on by the Department of Homeland Security to encourage all companies, industries and consumers to raise awareness about cyber security in the 21st century. Cyber security does not discriminate. With a more connected world than ever thanks to the Internet, cyber security affects everyone around the world, no matter how urban or rural you are. From the financial sector and government to retail and healthcare, cyber criminals are looking to do real damage and harm to their victim organizations. Although cyber security is a growing threat to all industries, one industry has been hit very hard the past few years and will continue to see a growing number of threats: HEALTHCARE.

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TQ Customers Awarded 2016 HHS Health IT Grants

TQ Customers Awarded 2016 HHS Health IT Grants

Last week, Health and Human Services (HHS) Secretary Sylvia M. Burwell announced recipients for the DSHII grant awards, totaling over $87 million in funding for 1,310 health centers across 47 states, the District of Columbia and Puerto Rico. These grants will "support health information technology enhancements to accelerate health centers’ transition to value-based models of care, improve efforts to share and use information to support better decisions, and increase engagement in delivery system transformation." TeleQuality is thrilled to announce many of our health center customers are recipients of this grant!

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The Big Five: Payments Based on Value & Quality

The Big Five: Payments Based on Value & Quality

It’s no secret that the healthcare industry has gone through rapid changes over the past couple of years, let alone the last few decades. From the introduction and emergence of electronic health records (EHR) and health information technology (HIT) to HIPAA regulations and compliance standards, the healthcare sector is a fluid, constantly evolving industry always working toward improving quality of care for patients; however, as in all industries, change does not come without a number of problems and issues. At TeleQuality, healthcare is the only market we serve; therefore, we recognize the importance of understanding the issues and challenges our rural healthcare partners are facing and try to find solutions for those challenges. Based on extensive industry research and customer feedback, we've developed this blogging series where we will delve into-

The Big Five: Top Issues Putting Healthcare Providers into Financial Crisis

  • Payments Based on Value & Quality
  • Healthcare Workforce Deficits
  • Limited Access to Health Care
  • Chronic Care Management
  • Cyber Security & Patient Data Breaches

Let’s break down the first topic today: the shift from volume to value-based care.

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Nine TQ Customers Awarded HHS Oral Health Grants

Nine TQ Customers Awarded HHS Oral Health Grants

Last week, Health and Human Services (HHS) Secretary Sylvia M. Burwell announced nearly $156 million in funding to support 420 community health centers across 47 states, the District of Columbia and Puerto Rico. These grants will assist the centers in increasing access to integrated oral health care services and improving oral health outcomes for Health Center Program patients.

TeleQuality is thrilled to announce nine of our health center customers are recipients of this grant!

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Welcome: TeleQuality's 2016 Q1 New Hires!

Welcome: TeleQuality's 2016 Q1 New Hires!

Our employees are truly what makes TeleQuality a fun and challenging place to work at, and we are proud to introduce you to our newest additions! 2016 Q1 has been a busy quarter here at TeleQuality as we’ve officially hired SIX new employees at our main office in San Antonio! Read below to get to know each of TeleQuality’s latest team members.

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TeleQuality Encourages Data Centers to Help Protect Healthcare Information

TeleQuality Encourages Data Centers to Help Protect Healthcare Information

The Ponemon Institute sets $363 as the value of a single stolen health record on the black market. In fact, medical information is worth 10 times more than a credit card number.

While it’s true businesses across all industries are being threatened increasingly by cyber crime and hackers, none is being attacked as much as the healthcare industry.

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St. George Medical Clinic Receives Federal Funding, Upgrades Network with High-Speed Fiber Optic Connectivity

Network Improvements Provided by TeleQuality Accelerate Primary Care Services Delivery

PARSONS, West Virginia (Nov. 11, 2015) — St. George Medical Clinic, in partnership with TeleQuality Communications and with financial assistance provided by the Universal Service Fund (USF), has completed a major upgrade to the clinic’s connectivity by installing fiber optic cables to increase their remote broadband speeds nearly fifteen times, allowing accelerated primary care services delivery to patients in Parsons, WV.

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